Hours: 7:00 AM to 7:00 PM CST
Monday through Friday
Transmit Orders, Inquiries, and other communications by FAX 800-579-2533
We are offering a service to receive purchase orders and transmit invoices by means of EDI. Contact our IS Department for more information. 918-687-5441
Payment 1% 10 Days - Net 30 days, from date of invoice. Cash Discounts are not allowable on FREIGHT or Miscellaneous charges. Past Due invoices will be subject to finance charges at the highest rate permitted by law.
Customer is responsible for all collection fees and attorney's fees (where allowed by law) in connection with any past due amount.
There is a $35 fee for ALL returned checks.
INTERNATIONAL customers will be invoiced in U.S. Dollars.
We accept Visa, Mastercard, and American Express. All Credit Card term orders are processed with an additional 10% authorization of the total order amount. (Once the order ships only the amount of the invoice will be charged)
Prices are subject to change without notice and cannot be guaranteed. Orders will be billed at prices in effect at the time order is received. The shipment of orders is subject to approval by our Credit Department. Access to the ORS Nasco Electronic Price Book is not to be construed as an offer to sell.
In no event will ORS Nasco be liable for any incidental, indirect, special, punitive or consequential damages or losses of any kind, including damages for loss of profits or revenue, irrespective of the nature of the claim, whether in contract, tort, warranty or otherwise. The maximum liability of ORS Nasco, if any, for all direct damages, irrespective of the nature of the claim, is limited to an amount not to exceed the price the distributor paid for the particular product at issue (or, if the claim involves services, the price paid for the product to which such services relate).
Warranty claims must be made within the time frame set forth in the manufacturer’s written warranty included with the product, if any, and are subject to the terms and conditions of the manufacturer’s warranty.
The manufacturers’ written warranties apply to all materials sold. No other warranty, expressed or implied is offered. Contact the Customer Service Department for prior authorization before returning defective material, 800.678.6577.
Orders less than $100.00 ($300.00 for international) will incur the current small order charge service fee.
SDS, COO, and Cert sheets are available upon request on the applicable products we distribute. SDS Sheets are available on each product details page. If you do not see one for the products you are looking for, please email firstname.lastname@example.org. COO is on all product detail pages. You can also download an excel file containing every COO item from the Library page. Certs will require the specific lot number of the product to obtain with each request.
An order of $1,500.00 net to one destination will be shipped PREPAID, within the 48 contiguous United States, via common carrier. If special routing or expedited transportation is required, the total expense will be assumed by the distributor.
We will ship F.O.B. shipping point and freight paid within the continental United States on orders with a net value of $1,500 or more and backorders from these orders except on the products listed below. Orders with a net value of less than $1,500 and backorders from these orders will be shipped pre-pay and add based on the lowest published tariff unless a carrier is provided using your shipping account number. The following products are F.O.B. shipping point, freight collect and cannot be included to make up a prepaid order.
Other products with freight exceptions as published on distributor net prices and/or discounts. When special routing is requested, any extra charge incurred will be added to the invoice.
If the customer elects to provide access to its facility for unattended deliveries, then customer is responsible for securing the delivery area. Customer is deemed to have custody of the merchandise upon completion of the delivery to the agreed upon secure area and customer waives any claims against ORS Nasco for any lost, damaged or destroyed merchandise identified by customer after delivery. However, if customer believes that an error was made by ORS Nasco in the quantity or type of merchandise delivered, then customer may bring such matter to our attention within 24 hours after the delivery. ORS Nasco will then investigate the matter and if we determine that an error was made in fulfilling the order, we will inform you and will rectify the situation through either the returns process or the issuance of a credit, in our discretion.
Please note that while we strive to meet all promised delivery dates, they are estimates only, not a guarantee. ORS Nasco is not responsible for deliveries that are delayed due to national disasters or inclement weather conditions. Refunds for shipping or freight charges will not be eligible for credit or negotiation.
All aerosol and liquid products will be shipped in full package quantities.
We reserve the right to specify the routing on all shipments on which there is a freight allowance. If transportation other than what we specify is used, the customer is responsible to pay the full freight charge due.
Hazardous Materials charge per package requiring shipping papers under 49 C.F.R. Section 172.200 – $25.00 applies to UPS Ground.
Hazardous materials (HAZMAT) and ORMD shipments may be limited to restrictions via carriers and may not be able to ship air.
All orders shipping collect (on your carrier) must have a hazmat authorized account number, to ensure the order is able to ship without delays.
At this time, we are not able to ship hazmat/ORMD items via FedEx
Effective May 1, 2011, Essendant Industrial LLC, dba ORS Nasco will implement a fuel surcharge on all invoices based on the price of diesel fuel which is the primary driver of the additional costs we have incurred. The fuel surcharge percentage will be calculated each month based on the average cost of diesel for the previous month. The table below outlines the nominal amounts that will be charged.
The fuel charge amount will change monthly based on the average cost of diesel for the previous month without additional communication. We understand that this is a challenging environment and have worked hard to avoid this decision through numerous cost reduction projects.
The fuel surcharge will be in effect for all orders and all customers except for will call orders and orders where the customer pays for the freight with freight carrier directly.
*Country of Origin, MSDS, and Certificate of Compliance information are based on information provided by product manufacturers. Essendant Industrial LLC, dba ORS Nasco has not independently verified this information and does not warrant its accuracy.